Leading with Confidence
7 Week Webinar Series • Beginning May 30, 2024
1:00 pm to 2:30 pm

Series Curriculum                                

Session 1: Employee Engagement
Thursday, May 30th from 1:00-2:30 PM
How to increase team member commitment and enthusiasm.
• Leading by influence vs leading by authority.
• The difference between employee satisfaction and employee engagement
• 7 no-cost, practical ways to increase employee engagement

Session 2: Employee Accountability
Thursday. June 6th from 1:00-2:30PM
How to effectively address problem behaviors and attitudes.
• The consequences of not addressing poor behaviors and attitudes
• The D.I.R.E.C.T. Model of corrective feedback (includes case studies)
• 7 principles for delivering effective corrective feedback

Session 3: Conflict Resolution
Thursday, June 13th from 1:00-2:30 PM
How to mediate conflicts and successfully work through differences.
• Destructive and constructive behaviors in conflict
• 5 levels of conflict and when to intervene
• How to mediate a conflict between two employees or two teams

Session 4: Interviewing, Selecting, and Onboarding
Thursday, June 20th from 1:00-2:30 PM
How to get the right people on the bus.
• How to hire for competence, chemistry, and character
• How to conduct a thorough, behavior-based interview
• Best practices in employee orientation

Session 5: Leading the Way to Service Excellence
Thursday, June 27th from 1:00-2:30 PM
How to deliver a great customer experience.
• Creating high service standards
• Elevating language; turning common phrases into winning words
• The 3 keys to an exceptional customer experience

Session 6: Emotional and Relational Intelligence
Thursday, July 11th from 1:00-2:30 PM
How to manage yourself and your relationships well
• 5 strategies to make your communication more effective
• How to Build Rapport with Others
• Adapting to Different Personal Styles

Session 7: Personal Effectiveness and Replenishment
Thursday, July 18th from 1:00-2:30 PM
How to make the most of your time.
• How to get clear on your highest priorities
• A simple decision-making model to effectively handle incoming tasks and interruptions
• The 5 levels of delegation and when to use them

The Need for Great Managers
The main driver for employee retention is having a great boss. In fact, according to Gallup Management Research, 70% of an employee’s engagement is determined by the employee’s relationship with their direct supervisor Most managers have been promoted from staff positions but have never received management training. When you train managers, everyone wins! Your employees win, your customers win, and your organization wins. Great managers produce higher employee engagement, productivity, retention, improved teamwork, and higher customer satisfaction.

About the Training
You will find the training clear, practical, and engaging. Participants will be welcomed, challenged, and affirmed. The training will include many practical exercises and demonstrations for the purpose of skill-building. These trainings will be cohort style, meaning you will go through the series with the same group of people for each session. Each session will come with professionally designed handouts and resource materials.

The Advantages of Virtual Training
This training is a great value and because it’s virtual, there is no downtime for travel and no travel expense. It’s easy for anyone to participate from anywhere.

Information

$499 for LeadingAge Connecticut Members and Subscribers.

• 10.5 CT NHA CEUs are available for the series.
• All sessions are 90 minutes.
• All sessions are virtual.
• Includes professionally designed, comprehensive handouts and extra resources for all sessions.
• All sessions will be recorded and available for 30 days after the session.

Question? Contact [email protected] or call 203.678.4477.

Presenter: Del Gilbert
Del Gilbert is the founder of Accelerating Excellence. He speaks, trains, and consults on building high-performance in people and organizations. His dynamic communication style is clear, practical, and engaging. He delivers nearly 100 keynotes, workshops, and presentations annually.
Del has held leadership positions in several organizations for 30 years. He served as Chief Learning Officer at St. Joseph Healthcare for 15 years. While at St. Joseph, employee engagement ranked in the upper 20% nationally. In addition, all 6 service lines were ranked in the upper 30% in Patient Satisfaction. Del holds a Bachelor of Arts in Psychology and a Master of Business Administration. He is a Certified Leadership Coach and a Certified Master Trainer