Investing in Managers Pays Dividends!

The Need for Great Managers
The main driver for employee retention is having a great boss. In fact, according to Gallup Management Research, 70% of an employee's engagement is determined by the employee's relationship with their direct supervisor.

Most managers have been promoted from staff positions but have never received management training. When you train managers, everyone wins! Your employees win, your customers win, and your organization wins.

Great managers produce higher employee engagement, productivity, retention, improved teamwork, and higher customer satisfaction.

Designed especially for managers working in aging services settings, Leading With Confidence offers clear, practical, and engaging skill-building over 6 sessions.

Enrollment is limited to just 10 students per class to promote dialogue, shared learning, and a collegial atmosphere built on trust. Students will engage in exercises and demonstrations designed to grow their skills and confidence as leaders. All students will be welcomed, challenged and affirmed.

Each session includes will come with professionally designed handouts and resource materials. After attending all sessions, graduates will receive a Certificate of Completion.

Who Should Attend
This course training is targeted for new managers, managers who’ve have never received formal management training, and experienced managers who want to refine their management skills.

Webinar Schedule
Leading With Confidence is offered via Zoom. The webinar series will be beginning on Friday, October 6th and running through November 17th.

9:00 AM to 11:00 AM
This will be your time slot for the duration of the course. If you are interested in a private course for your entire team, please contact Andrea Bellofiore at [email protected].

The Course (Series Curriculum)

Session 1: Employee Engagement
How to increase team member commitment and enthusiasm.
Friday, October 6, 2023

Session 2: Employee Accountability
How to effectively address problem behaviors and attitudes.
Friday, October 13, 2023

Session 3: Conflict Resolution
How to mediate conflicts and successfully work through differences.
Friday, October 20, 2023

Session 4: Leading the Way to Service Excellence
How to deliver a great customer experience.
Friday, October 27

Session 5: Emotional and Relational Intelligence
How to manage yourself and your relationships well.
Friday, November 3, 2023

Session 6: Personal Effectiveness for Leaders
How to make the most of your time.
Friday, November 17, 2023

Course pricing:
LeadingAge Connecticut members and subscribers $499
Registration is a commitment to pay in full and the deadline to register is Friday, September 29, 2023

About Del Gilbert
Del Gilbert is the founder of Accelerating Excellence. He speaks, trains, and consults on building high-performance in people and organizations. His dynamic communication style is clear, practical, and engaging. He delivers nearly 100 keynote, workshops, and presentations annually.
Del has held leadership positions in several organizations for 30 years. He served as Chief Learning Officer at St. Joseph Healthcare for 15 years. While at St. Joseph, employee engagement ranked in the upper 20% nationally. In addition, all 6 service lines were ranked in the upper 30% in Patient Satisfaction.
Del hold a Bachelor of Arts in Psychology and a Master of Business Administration. He is a Certified Leadership Coach and a Certified Master Trainer.