Based on overwhelming demand, we have added a second course which begins January 27th.
Spots are limited so sign up today!

Leading with Confidence Series Curriculum:

Session 1: Employee Engagement
Friday, January 27, 2023
How to increase team member commitment and enthusiasm.
Leading by influence vs leading by authority
The difference between employee satisfaction and employee engagement
7 no-cost, practical ways to increase employee engagement

Session 2: Employee Accountability
Friday, February 3, 2023
How to effectively address problem behaviors and attitudes.
The consequences of not addressing poor behaviors and attitudes
The D.I.R.E.C.T Model of corrective feedback (includes case studies)
7 principles for delivering effective corrective feedback

Session 3: Conflict Resolution
Friday, February 10, 2023
How to mediate conflicts and successfully work through differences.
Destructive and constructive behaviors in conflict
5 levels of conflict and when to intervene
How to mediate a conflict between two employees or two teams

Session 4: Interviewing, Selecting, and Onboarding
Friday, February 17, 2023
How to get the right people on the bus.
How to hire for competence, chemistry and character
How to conduct a through, behavior-based interview
Best practices in employee orientation

Session 5: Leading the Way to Service Excellence
Friday, February 24, 2023
How to provide every resident with an exceptional experience.
Creating high service standards
Elevating language; turning common phrases into winning words
The 3 keys to an exceptional customer experience

Session 6: Personal Effectiveness for Leaders
Friday, March 3, 2023
Working on the right priorities, effectively handling interruptions and delegation.
5 strategies to make your communication more effective
How to build rapport with others
Adapting to different personal styles

Session 7: Advanced Communication Skills and Relational Intelligence
Friday, March 10, 2023
How to be clear, confidence and compelling and connect with others.
How to get clear on your highest priorities
A simple decision-making model to effectively handle incoming tasks and interruptions
The 5 levels of delegation and when to use them

Course pricing: LeadingAge Connecticut members and subscribers $499
Registration is a commitment to pay in full and the deadline to register is January 24th.

Investing in Managers Pays Dividends!
The main driver for employee retention is having a great boss. In fact, according to Gallup Management Research, 70% of an employee's engagement is determined by their employee's relationship with their direct supervisor.

Great managers produce higher employee engagement, productivity, retention, improved teamwork, and higher customer satisfaction.

Bad managers drive employees to quit. When we train managers, everyone wins: Our teams, residents/consumers and organizations!

Designed especially for managers working in aging services settings, Leading With Confidence offers clear, practical, and engaging skill-building over 7 sessions.

Enrollment is limited to promote dialogue, shared learning, and a collegial atmosphere built on trust. Students will engage in exercises and demonstrations designed to grow their skills and confidence as leaders. All students will be welcomed, challenged and affirmed.

Each session includes will come with professionally designed handouts and resource materials.

Who Should Attend:
This course training is targeted for new managers, managers who’ve have never received formal management training, and experienced managers who want to refine their management skills.

Webinar Schedule:
Leading With Confidence is offered via Zoom The webinar series will begin on Friday, January 27th and runs every Friday through March 10th. All sessions will be from 9:00am to 11:00am.

If you are interested in a private course for your entire team, please contact Andrea Bellofiore at [email protected].