BEGIN:VCALENDAR VERSION:2.0 PRODID:-//jEvents 2.0 for Joomla//EN CALSCALE:GREGORIAN METHOD:PUBLISH BEGIN:VTIMEZONE TZID:America/New_York X-LIC-LOCATION:America/New_York BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:19700308T020000 RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=2SU END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:19701101T020000 RRULE:FREQ=YEARLY;BYMONTH=11;BYDAY=1SU END:STANDARD END:VTIMEZONE BEGIN:VEVENT UID:b719b40f11c430fda5761b11aa88a204507 CATEGORIES:Events SUMMARY:Leading With Confidence Friday Webinar Series DESCRIPTION:
Sold Out - Leading With Confidence
A 7 Week Virtual Managemen
t Skills Course
*New Course Added with Limited Availability*< /strong>
featuring Del Gilbert, Accelerating Excellence
Beginning Friday, January
27, 2023
9:00 am - 11:00 am
Based on ov
erwhelming demand, we have added a second course which begins January 27th.
Spots are limited so sign up today!
Leading with Confidence Series Curriculum:
S
ession 1: Employee Engagement
<
strong>Friday, January 27, 2023
How to increase team m
ember commitment and enthusiasm.
Leading by influence vs leading by au
thority
The difference between employee satisfaction and employee enga
gement
7 no-cost, practical ways to increase employee engagement
Session 2: Employee Accountability
Friday, February 3, 2023
How to e
ffectively address problem behaviors and attitudes.
The consequences o
f not addressing poor behaviors and attitudes
The D.I.R.E.C.T Model of
corrective feedback (includes case studies)
7 principles for deliveri
ng effective corrective feedback
Session 3: Conflict Resoluti
on
Friday, February 10,
2023
How to mediate conflicts and successfully work t
hrough differences.
Destructive and constructive behaviors in conflict
5 levels of conflict and when to intervene
How to mediate a conf
lict between two employees or two teams
Session 4: Inte
rviewing, Selecting, and Onboarding
Friday, February 17, 2023
How to get the
right people on the bus.
How to hire for competence, chemistry and cha
racter
How to conduct a through, behavior-based interview
Best pr
actices in employee orientation
Session 5: Leading the Way to
Service Excellence
Fri
day, February 24, 2023
How to provide every resident w
ith an exceptional experience.
Creating high service standards
El
evating language; turning common phrases into winning words
The 3 keys
to an exceptional customer experience
Session 6: Perso
nal Effectiveness for Leaders
<
strong>Friday, March 3, 2023
Working on the right prio
rities, effectively handling interruptions and delegation.
5 strategie
s to make your communication more effective
How to build rapport with
others
Adapting to different personal styles
Sessi
on 7: Advanced Communication Skills and Relational Intelligence
Friday, March 10, 2023
How to be clear, confidence and compelling and connect with other
s.
How to get clear on your highest priorities
A simple decision-
making model to effectively handle incoming tasks and interruptions
Th
e 5 levels of delegation and when to use them
Course pricing: LeadingAge Connecticut members and su
bscribers $499
Registration is a commitment to pay i
n full and the deadline to register is January 24th.
Investing in Managers Pays Dividends!
Th
e main driver for employee retention is having a great boss. In fact, accor
ding to Gallup Management Research, 70% of an employee's engagement is dete
rmined by their employee's relationship with their direct supervisor.
Great managers produce higher employee engagement, productivity, retention , improved teamwork, and higher customer satisfaction.
Bad managers d rive employees to quit. When we train managers, everyone wins: Our teams, r esidents/consumers and organizations!
Designed especially for manager s working in aging services settings, Leading With Confidence offers clear, practical, and engaging skill-building over 7 sessions.
Each session includes will come with professio nally designed handouts and resource materials.
Who Should At
tend:
This course training is targeted for new managers, mana
gers who’ve have never received formal management training, and experienced
managers who want to refine their management skills.
Webinar
Schedule:
Leading With Confidence is offered via Zoom The we
binar series will begin on Friday, January 27th and runs every Friday throu
gh March 10th. All sessions will be from 9:00am to 11:00am.
I f you are interested in a private course for your entire team, please conta ct Andrea Bellofiore at abellofiore@leadingagect.org.
DTSTAMP:20240328T083715 DTSTART;TZID=America/New_York:20230127T090000 DTEND;TZID=America/New_York:20230127T110000 SEQUENCE:0 TRANSP:OPAQUE END:VEVENT END:VCALENDAR